How can we help you?
FAQ
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App Technical Support
- How can I reset my password?
- Have I lost my progress?
- What can I do if the app is not working?
- How do I report a potential bug?
- Is Strong & Sxy available in my country?
- Can I access Strong & Sxy on my Apple Watch?
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App Subscriptions & Payments
- How can I purchase a subscription?
- Does my subscription auto-renew?
- Is there a free trial period?
- Can I change my payment card details?
- Do you offer refunds?
- How can I cancel my subscription?
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App Workouts & Meal Plans
- How do you personalise my workouts and meals?
- How does the fitness part of the app work?
- How do the meal plans work?
- Are the workouts and meals suitable for me?
- Can I access my workouts and meals offline?
- What equipment is required for the workouts?
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App Pre & Post Natal Plans
- Was there a collaboration with a medical professional for these plans?
- What is the difference between these guides and the guides already in the app?
- How do the plans change over the weeks during pregnancy?
- How do the plans change over the weeks during the postnatal phase?
- Should I workout if I haven’t had adequate sleep?
- Can I workout if I’m new to exercise?
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Orders & Payments
- Where can I find your products? How can I place an order?
- Where is my order confirmation email?
- Who is my purchase with?
- Is there a bundle offer?
- What methods of payment do you accept?
- I have enough money available so why won't my payment go through?
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Products & Access
- How can I access the guides I purchased?
- What is Aflete?
- How do I reset my password?
- What is my login?
- I don’t have access to my order on the app
- How do I reset my workout progress?
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Refunds & Returns
- Can I exchange / return my physical order (e.g. lifting straps)?
- Can I exchange / return my digital order (e.g. workout guide)?
- What can I do if my product is faulty?
- Where can I find your terms and conditions?
Still have questions?
We're happy to help with any questions you have! You can submit a customer support ticket here.