If you have purchased the same digital product (e.g. workout guide) more than once, we can:
- refund you for the cost of any duplicate transactions using the same payment details and method you used to complete your purchase OR
- offer you access to a different digital product of the same or lower price and, if necessary, refund you the price difference between the two products.
If you have purchased the same physical product (e.g. lifting straps) more than once please contact our team immediately by submitting a ticket and see if they can cancel the duplicate order for you. Please note that we cannot guarantee cancellation requests will be successful as this depends on the status of your order when your request is reviewed. It can take our team up to 48 hours to review your ticket and by then, your order might already be fully processed.